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Date Announced – October 19, 2017

Terms & Conditions

LEGAL TERMS & CONDITIONS FOR SELLING PARTS ON THE INTERNET

BSH Home Appliances Corporation (hereinafter, "BSH") appreciates your interest in its home appliance products and your visit to our website for the possible purchase of parts, accessories, cleaning products, and more (hereinafter referred to as "Merchandise"). Use of BSH web pages and any order of Merchandise from BSH CONSTITUTES YOUR AGREEMENT TO BE BOUND BY ALL OF THE FOLLOWING PROVISIONS. BSH reserves the right to update these terms and conditions at any time without notice.

1. WARNING! - SAFETY CONCERNS:
In no event should you perform technical work or replace parts on your BSH appliance; you should only use an authorized service provider to work on your BSH product, including the replacement of any parts. BSH appliances are sophisticated products that require extensive technical training and expertise before one can safely and effectively work on them. Internal components may be sharp, cause shock, or may otherwise be hazardous. Contact BSH if you need a referral to an authorized service provider.

2. VOIDING OF WARRANTY:
Self-installation, product tampering, parts replacement, or other work on a BSH product by you or anyone other than an authorized service provider, shall automatically VOID ANY AND ALL WARRANTIES on the parts and product, whether it be the manufacturer's warranty, or any warranty at law, express or implied. BSH recommends that you review the terms and conditions of your product warranty before ordering any parts; you may have a warranty or extended warranty in effect that may apply (provided you utilize an authorized service provider).

3. DISCLAIMER OF LIABILITY:
YOU ASSUME ALL RISK AND LIABILITY IF YOU DECIDE TO USE ANYONE OTHER THAN AN AUTHORIZED SERVICE PROVIDER FOR WORK ON YOUR APPLIANCE. IN NO EVENT WHATSOEVER SHALL BSH BE LIABLE TO YOU OR YOUR FAMILY OR TO ANY OTHER PARTY FOR ANY DAMAGES, INDCLUDING SPECIAL, PUNITIVE, CONSEQUENTIAL, DIRECT OR INDIERCT, NOR FOR ANY "ACT OF GOD", WHETHER OR NOT FORESEEABLE, NOR SHALL BSH BE LIABLE FOR ANY ACTS OR OMISSIONS OF THIRD PARTIES, INCLUDING WITHOUT LIMITATION THOSE OF AN INSTALLER, DEALER OR SERVICER.

4. LIMTED WARRANTY:
BSH SHALL PROVIDE A ONE (1) YEAR LIMITED WARRANTY ON ALL "DEFECTIVE" MATERIALS AND WORKMANSHIP FOR PARTS PROVIDED HEREUNDER, SOLELY LIMITED TO A REPAIR OR REPLACEMENT REMEDY OF THE PART ITSELF (THIS LIMITED WARRANTY DOES NOT EXTEND YOUR STANDARD PRODUCT WARRANTY IN ANY WAY, AND ALL STANDARD RESTRICTIONS SUCH AS CUSTOMER ABUSE/MISUSE OR THIRD-PARTY DAMAGE APPLY). BSH SHALL NOT BE DEEMED TO HAVE MADE ANY WARRANTY EXCEPT AS IT MAY PROVIDE IN WRITING, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR WARRANTY OF MERCHANTABILITY. IN ANY EVENT, ANY WARRANTY IMPOSED AT LAW SHALL NOT BE EFFECTIVE FOR ANY PERIOD OF TIME LONGER THAN THE APPLICABLE PERIOD EXPRESSED IN AN APPLICABLE BSH STANDARD PRODUCT WARRANTY. THE MANUFACTURER'S WARRANTY SHALL APPLY TO ANY MERCHANDISE NOT MANUFACTURED BY BSH.

5. PRODUCT SPECIFICATIONS:
It is your responsibility to provide accurate information on your product and to determine the proper Merchandise you may need or desire to order. At a minimum, you will need the product's model number and brand name. The database you have entered is a global databse, and exact specifications are critical in order for BSH to properly assist you.

6. FULFILLMENT OF ORDERS:
BSH will use commercial reasonable efforts to expedite your order and have it fulfilled as soon as possible. In most cases, depending on Merchandise availability, orders received before 10:00 am at the applicable BSH location will be processed by the following day. In any event, Merchandise orders are only fulfilled on an AS-AVAILABLE BASIS, AND BSH MAKES NO GUARANTEEES, REPRESENTATIONS OR WARRANTIES ON THE AVAILABILITY OF MERCHANDISE. Methods of shipping shall be determined in BSH's sole discretion. Parts are provided on a functionality basis only, and cosmetic features such as colors or surface textures may not match the product or model you have. This functional disclaimer does not apply to accessories. The manufacturer’s warranty applies to all accessories, whether manufactured by a third party or BSH.

7. RETURN OF SHIPPED PARTS - 10 DAY LIMIT:
Open and inspect your Merchandise shipment immediately upon receipt.

To return Merchandise damaged in shipment or incorrect order: You must call BSH to receive a Return Authorization (RA) Number no later than ten (10) days after receipt of the order. Mail the Merchandise to BSH with the RA Number written on the package. Credit will be issued approximately three (3) days after BSH has reviewed and approved the return (credit may not show up on your credit card statement for 1-2 billing cycles).

For all other return Merchandise: You must call BSH to receive a Return Authorization (RA) Number no later than thirty (30) days after receipt of the order. Merchandise must be unopened in its original packaging, undamaged, and unused. You will be assessed a twenty-five percent (25%, based on BSH's list price of the Merchandise) restocking and handling charge for each returned item. Credit will be issued approximately three (3) days after BSH has reviewed and approved of the return (credit may not show up on your credit card statement for 1-2 billing cycles). BSH will not accept the return of electrical parts and components.

8. This website (and any orders you place) shall be governed by and construed in accordance with the laws of the State of North Carolina without giving effect to its conflicts of law principles, including without limitation its validity, interpretation, construction, performance, enforcement, and all other matters arising out of or in relation hereto, and all the transactions it contemplates.

Proposition 65 FAQ's

What is this warning?
You may have seen the following warnings associated with our products, as well as on other products purchased from other manufacturers:

WARNING: Cancer and Reproductive Harm – www.P65Warnings.ca.gov

This warning is the result of a law passed in California in 1986, referred to as the California Safe Drinking Water and Toxic Enforcement Act of 1986, or more generally referred to as "Proposition 65."
The warning does not mean that our products will necessarily cause cancer or reproductive harm. Moreover, a Proposition 65 warning does not mean a product is in violation of any product-safety standards or requirements. The government has described Proposition 65 as a ‘right to know’ law.
While we believe our products are not harmful when used as designed. We provide the warning as a result of this California law.

What is Proposition 65?
Proposition 65 is broad law that applies to any company operating in California, selling products in California, or manufacturing products that may be sold in or brought into California. It mandates that the State of California maintain and publish a list of chemicals that are known to cause cancer, birth defects and/or other reproductive harm. The list, which must be updated annually, includes a wide variety of chemicals that can be found in many everyday items, such as dyes, solvents, drugs, food-additives, by-products of certain processes, pesticides and tobacco products. The purpose of Proposition 65 is to ensure that people are informed about exposure to these chemicals.

Proposition 65 requires businesses to provide a warning before causing exposure to any of the 800-plus chemicals that the California Office of Environmental Health Hazard Assessment (OEHHA) considers to be a carcinogen or reproductive toxicant. As noted above, many of the chemicals listed under Proposition 65 have been routinely used in everyday consumer items for years without documented harm.

A warning must be given if the listed chemical is merely present in a product unless a business demonstrates that the exposure exceeds a safe harbor level. With respect to carcinogens, the safe harbor level is defined as the “no significant risk level,” and calculated as the level that would not result in more than one excess case of cancer in 100,000 individuals exposed over a 70-year lifetime. In other words, if you are exposed to the chemical in question at this level every day for 70 years, theoretically, it will increase your chances of getting cancer by no more than 1 case in 100,000 individuals so exposed.

With respect to reproductive toxicants, the safe harbor level is defined as the “maximum allowable dose level,” calculated as the maximum level of exposure at which a chemical has “no observable reproductive effect,” multiplied by 1,000.

A Proposition 65 warning generally means one of two things: (1) the business has evaluated the exposure and has concluded that it exceeds the safe harbor level; or (2) the business has chosen to provide a warning based on the potential presence and exposure to a listed chemical without attempting to evaluate the actual exposure. BSH has chosen to provide a warning based on its knowledge about the presence of one or more listed chemicals without attempting to evaluate the level of exposure, as not all of the listed chemicals have established safe harbor levels or other exposure limits. With BSH's products, the exposure may be negligible or well within the safe harbor level range. However, out of an abundance of caution, BSH has elected to provide the Proposition 65 warnings.

Why does BSH include this warning?
The penalties for not complying with Proposition 65 are high. As a result of the potential penalties and because there is no penalty for providing an unnecessary warning, BSH, as well as many other manufacturers, have elected to provide the Proposition 65 notice out of an abundance of caution in order to avoid the potential for liability.

I purchased this product outside of California; why it is included?
Our products are sold nationwide. It would be extremely difficult and costly to determine which products will be ultimately sold or brought into California. Therefore, to ensure compliance with Proposition 65 requirements, we have decided to include these warnings on all of our products, regardless of origin.

For more information about Proposition 65 visit: http://www.oehha.ca.gov/prop65/getNSRLs.html