Gaggenau Home Connect, Frequently Asked Questions

• App updates - These more frequent updates target the app software. They focus on improving the functionality, security, and user experience of the app. You will find available updates in the Notification section of your app. User confirmation required in the app and on the appliance to initiate updates.

• Appliance firmware / Over the Air (OTA) updates - These periodic updates target the appliance software. They focus on improving the functionality, security, and user experience of the connected appliance, to support peak performance. User confirmation required in the app and on the appliance to initiate updates.

An Over the Air (OTA) update is a software update delivered wirelessly via Wi-Fi or mobile broadband. Similar to updates for your smartphone, these ensure your appliance stays up to date with the latest enhancements.

All connected Gaggenau appliances are eligible for OTA updates. The range of updates received may vary based on appliance category and age. While older models can primarily receive security and basic functionality improvements, newer models may also gain additional advanced features.

1. Bug fixes and performance improvements: Issues can be resolved without the need for a technician and ensures optimal appliance functionality.

2. New features and enhancements: Your appliance may receive new capabilities through OTA updates, such as additional cooking features for ovens, enhancing the versatility and user experience of your appliance.

3. Extended lifespan and efficiency: Regular software updates help maintain appliance performance, allowing you to enjoy the latest advancements without the need for a new purchase.

Gaggenau prioritizes data privacy with multiple security measures. Data exchange is conducted through secure Home Connect protocol(s), with only necessary information stored on the Home Connect server. Communication is encrypted, and additional protections—such as secure certificates, firewalls, and password authentication for the Home Connect app protect your information.

Gaggenau is committed to providing long-term value and a secure experience beyond the initial purchase.

The duration of an OTA update depends on the type and size of the update and the appliance’s processing power. Most updates take approximately 30 minutes or longer. Once accepted and downloaded using your smartphone and app, the installation proceeds automatically, typically without interrupting appliance usage.

The App is available for both the iOS and Android operating systems.

Most of the latest Gaggenau appliances are Home Connect enabled. To check if yours are, please click the following links to view the full lists of Gaggenau Home Connect appliances: Ovens, warming drawers, Coffee machines, Cooktops, Extractors, Refrigerators, Wine climate cabinets, Dishwashers, Washing machines.

A Quick Start Guide should be one of the documents that accompanied your appliance. Alternatively, use the Connection Guide. It finds the right QR code for your appliance in a few simple steps.

Unfortunately this isn’t possible, Home Connect requires an internet connection.

Yes, Gaggenau Home Connect appliances may be controlled using voice commands via Alexa and Google Home.

To start, you need to download the Gaggenau Home Connect app and register with the App. You may then connect via the QR code or Wi-Fi Protected Setup (WPS).

1. Connecting using the QR code

You can connect your Home Connect appliance to your Wi-Fi by scanning the QR code within the Quick Start Guide that accompanied your appliance. Alternatively, use the Connection Guide. It finds the right QR code for your appliance in a few simple steps.

The Gaggenau Home Connect app then shows you how to activate Home Connect on your appliance.
The App offers one of the following two methods depending on the appliance model:

A):

Your household appliance establishes a temporary Wi-Fi network with the name “HomeConnect”.
Note: If your smartphone does not connect to the temporary Wi-Fi network automatically, select the “HomeConnect” Wi-Fi network manually in your phone’s settings. The password is also “HomeConnect”. The App then provides further explanation.

B):

Some household appliance models establish a connection with the Gaggenau Home Connect app via Bluetooth. Instructions in the App explain how this works.

In both cases, please enter the password for your home network or Wi-Fi network, in the App. This data is transmitted to your appliance to allow it to connect with your Wi-Fi.

2. Connecting using Wi-Fi Protected Setup (WPS)

Please only select this method if you are familiar with the WPS function of your Wi-Fi router.

Please turn on your appliance and navigate to the appliance settings. Choose “Automatic network connection” (“Automatische Netzwerkverbindung”, also called “AC”) and click “Connect”.

Now activate the WPS function on your Wi-Fi router. More information about the WPS function can be found in your Wi-Fi router’s guide.

Finally, open the Home Connect app. Click “Add appliance” or the “+” symbol and follow the instructions. The App now automatically finds your household appliance on your Wi-Fi network.

Yes, the change is necessary as the previous system is being phased out. Fortunately, setting up a SingleKey ID is straightforward and will make it more convenient to sign in to different systems and services. You will then only require one login to access your Home Connect account, as well as many websites, apps, and online stores from partner brands such as Bosch, Siemens, Neff. SingleKey ID meets the latest strict standards of European data protection and online security.

How do I switch?

Step 1: Open the Gaggenau Home Connect app and choose to “Sign in”.
Step 2: Type in your email address and choose “Log in or Register”. Gaggenau Home Connect will automatically ask you to add your SingleKey ID in case you haven’t switched before.
Step 3: Follow the button to register for your personal SingleKey ID with the same email address you have used with Home Connect.
All your personal data, home appliances and configurations will continue to work as before.
Discover more information about SingleKey ID