FAQ for the Gaggenau eShop
Frequently Asked Questions for the Gaggenau eShopSimply enter your appliance Model Number (E-Nr) on this page (opens in a new window) (scroll down to Original Spare Parts). You’ll be taken to an informational page for your appliance. To view an appliance diagram and a list of parts, select the PARTS tab. To view accessories, select the ACCESSORIES tab.
Enter the part number on this page (opens in a new window) (scroll down to Original Spare Parts). You’ll be taken directly to the item.
Please call Gaggenau Customer Support at 1-877-442-4436.
- Standard Delivery: 5 to 7 business days
- Two-Day Delivery: 2 business days
- One-Day Delivery: 1 business day (not available for Alaska, Hawaii, Puerto Rico & U.S. Virgin Islands)
Open and inspect your Merchandise shipment immediately upon receipt.
To return Merchandise damaged in shipment or incorrect order:
You must call BSH/Gaggenau for instructions on how to handle this order no later than ten (10) days after receipt of the order. BSH/Gaggenau may require the creation of a Return Authorization (RA) to return the Merchandise. In this case, mail the Merchandise to BSH/Gaggenau with the RA Number written on the package. If an RA Number is not required, dispose of the damaged Merchandise properly. Credit will be issued approximately three (3) days after BSH/Gaggenau has reviewed and approved the return (credit may not show up on your credit card statement for 1-2 billing cycles).
For all other return Merchandise:
You must call BSH to receive a Return Authorization (RA) Number no later than sixty (60) days after receipt of the order. Merchandise must be unopened in its original packaging, undamaged, and unused. Credit will be issued approximately three (3) days after BSH has reviewed and approved of the return (credit may not show up on your credit card statement for 1-2 billing cycles).
Please call Gaggenau Customer Support at 1-877-442-4436 to cancel an order. If your order has already been sent to our warehouse for fulfillment, it may not be possible to cancel your order. In that case, you’d follow the return process noted on our Terms & Conditions (opens in a new window) after you’ve received your order.
Before purchasing, create a MyGaggenau account here (opens in a new window). Then, purchase the items while you’re signed into your MyGaggenau account. You’ll be able to reference all your orders in your MyGaggenau account.
Sales tax is charged based on the state the order is shipped to. The sales tax amount is displayed during the checkout process.
When using your credit card for transactions with BSH/Bosch/Thermador/Gaggenau, a temporary authorization hold will be placed on your card. This hold will be in the amount of your purchase, plus an additional $1.
For example, if your transaction total is 50.00, your card will show an authorization hold of $51.00. This is a standard practice to ensure that funds are available for the purchase and will typically be released back to your account within a few business days, depending on your bank's processing policies.