FAQ for the Gaggenau eShop

Simply enter your appliance Model Number (E-Nr) on this page (scroll down to Original Spare Parts). You’ll be taken to an informational page for your appliance. To view an appliance diagram and a list of parts, select the PARTS tab. To view accessories, select the ACCESSORIES tab.

Enter the part number on this page (scroll down to Original Spare Parts). You’ll be taken directly to the item.

Please call Gaggenau Customer Support at 1-877-442-4436.

• Standard Delivery: 5 to 7 business days
• Two-Day Delivery: 2 business days
• One-Day Delivery: 1 business day (not available for Alaska, Hawaii, Puerto Rico & U.S. Virgin Islands)

Please review our Terms & Conditions to learn about our return policy and process.

Please call Gaggenau Customer Support at 1-877-442-4436 to cancel an order. If your order has already been sent to our warehouse for fulfillment, it may not be possible to cancel your order. In that case, you’d follow the return process noted on our Terms & Conditions after you’ve received your order.

Before purchasing, create a MyGaggenau account here. Then, purchase the items while you’re signed into your MyGaggenau account. You’ll be able to reference all your orders in your MyGaggenau account.