Use of cookies

This Gaggenau website uses cookies so you can place items in your shopping basket and allow Gaggenau to collect anonymous statistical data to help improve the performance of the website. Ignore this message or click accept if you are happy to continue. Click the links on the bottom of this page if you would like to view more information about the cookies that are used and how to manage your settings.

 

Data Protection Information

Our guiding principles

We and our partners employ the latest technical safeguards to protect your data

We take protecting your information very seriously. Your data is therefore processed with great care and in strict compliance with applicable data protection law. Organisational and technical security measures have been taken to protect all of our websites against the risks present in processing personal data. Our partners who support us in the provision of this website must comply with these provisions as well.

About us and our website

We, BSH Home Appliances Limited of Grand Union House, Old Wolverton Road, Wolverton, Milton Keynes, MK12 5PT, United Kingdom, operate this website. Please use the contact information provided on the Contact Us page to contact us.

If you get in touch with us, we will store and process the information you provide for the purpose of handling your enquiry and any follow-up questions. We are permitted to process data in this context by law (article 6(1b) of Regulation (EU) 2016/679). We will delete your information once your enquiry has been handled.

1. Introduction and general information
What we log as standard

You can use all the areas of our website that are not access-protected without disclosing your identity. We log every use of our website as standard in order to remedy faults and clarify security incidents. You can find more about our log data in the section "How we process your data".

Which permissions do we have to process your data
We only process your data when we are permitted to do so

We respect your privacy. Consequently, we only process your data when we are permitted to do so. It goes without saying that you can also give us permission to process your data by opting in to data processing on our website. In other cases, we process your data because we are permitted to do so by law. If, for example, you place an order through our website, we are permitted to process your data in order to fulfil that contract. The same applies when you make use of other services on our website that require your data to be processed. We are also permitted to process your data when we have a legitimate interest in doing so. One example of this is the log data that we collect in order to ensure that our website can be operated without defects, amongst other things. In any case, we will inform you if any relevant processing of your data takes place, and your interests are taken into consideration each time that data is processed as a matter of course. In the event that you have cause for complaint, you can find your rights regarding the processing of your data in the latter section of this Data Protection Information.

The permissions we make use of, and when, are outlined in the following section. You can find more detailed information on how your data is collected, processed and used on our website (i.e. the type, scope and purpose of data processing) in the same section.

What else you should know:
Users below the age of 16 should only transmit personal data to us with the consent of their parent or legal guardian. The data protection law that applies may result in different age limits in this regard.

Our website may contain links to other websites. We have no influence over how your data is processed on these websites or their compliance with provisions on data protection. Please note any Data Protection Information they provide.

2. Data processing on the website
How we process your data (logs, cookies, tracking, etc.)

We use log data to remedy faults or to clarify security incidents

Log data

For technical reasons, each time your internet browser accesses our website it automatically sends information to our web server (i.e. log data). We store some of this information in log files, such as:

• The date of the access

• The time of the access

• The URL of the linking website

• The files accessed

• The volume of data transferred

• The browser type and version

• The operating system

• The IP address (anonymised)

Log data does not contain personal data. As a general rule, we only analyse log data in order to remedy faults in the operation of our website or clarify security incidents. We store this log data indefinitely.

It is sometimes necessary for us to collect additional personal information as well as log data in order

to remedy faults or preserve evidence relating to security incidents. In these cases, we are permitted to process the log data by law (article 6(1f) of Regulation (EU) 2016/679). We delete this data once the fault has been remedied or the security incident has been clarified in full, or if the original purpose of the processing no longer exists due to other factors. In the event of a security incident, we will transmit log data to the investigating authorities on a case-by-case basis, to the extent permitted.

We always store log data separately from other data collected that relates to the use of our website.

Registering on our website
Registered users can access additional services and offers

You can register as a user on our website. Registration is required if you wish to access additional services. We collect and process the following details as part of the registration process:

Required details:
• Title
• First and last name
• Full postal address
• Telephone number
• E-mail address
• Password

Optional details:
• Mobile phone number
• Date of birth
• What made you find us
• Consent to receiving advertising.

We are permitted to process your personal information in order to provide personalised services by law (article 6(1b) of Regulation (EU) 2016/679). We store registered users' data until the user deletes their account. Users with the relevant authorisation can delete their account at any time through their user account. The user account also allows users to change or delete specific information provided at the time of registration at any time.

It goes without saying that we will provide you with information about the data we hold about you on request. We will also be happy to correct inaccurate information or delete information we hold about you on request, provided that said deletion is not prohibited under the terms of our legal obligations to retain certain information. To request this, please use the contact information provided at the end of this Data Protection Information.

Purchasing on our website
Your data is also secured by state-of-the-art encryption techniques when you make a purchase

You can also use our website to access services requiring payment (e.g. orders in the accessories store). We collect and process the following order information when services are ordered:

Required information (unregistered users)
• Title
• First and last name
• Full postal address
• Telephone number
• E-mail address
• Billing information (depending on the payment type allowed by us and chosen by the user)

Optional information (unregistered users):
• Landline phone number
• Mobile phone number

Required information (registered users)
• Billing information (depending on the payment type allowed by us and chosen by the user)
• Date and amount of all purchases (display showing the history of previous purchases in the user account)

We use state-of-the-art encryption techniques (e.g. SSL) via HTTPS to guarantee the security of your data during transmission.

When you place an order, we use your information for the sole purpose of processing that order. We are permitted to do so by law (article 6(1b) of Regulation (EU) 2016/679). We store order information at least until the expiry of the statutory retention periods. We store data provided when registering until the user deletes their account.

Newsletter
We use a double opt-in process to protect your e-mail address against misuse by third parties

Our website provides the option of subscribing to our newsletter. We use a double opt-in process to verify whether the owner of an e-mail address has actually registered to receive the newsletter. The newsletter is only successfully subscribed to if the owner of the e-mail address has expressly confirmed the activation of the newsletter by clicking on the link in the confirmation e-mail. We log the completion of the individual stages of the double opt-in process for evidence purposes.

If you subscribe to receive our newsletter, and therefore consent to it being sent to you, your details are solely used in order to send you the newsletter. We are permitted to process your data in this context with your consent (article 6(1a) of Regulation (EU) 2016/679). You can withdraw this consent at any time. The relevant link is included in each copy of our newsletter. We will make a note of the fact that you have unsubscribed from the newsletter in our database.

Participation in special events
Your details stay in good hands if you participate in one of our exciting events

When you register for an event, we store and use the information you provide in order to run the event and complete any follow-ups. The data we collect for this purpose depends on the registration form on the event page in question.

Upon request, registered participants can receive information about the data they provided when registering or have any incorrect details corrected. To request this, please use the contact information provided at the end of this Data Protection Information.

We are permitted to process your data to run the event and complete any follow-ups by law (article 6(1b) of Regulation (EU) 2016/679). Your information is deleted once it is no longer required to run the event or complete any follow-ups.

Cookies
Our website uses cookies to provide you with certain functionalities

We use cookies. Cookies are small text files which we store on your device when you visit our website. These cookies are sent back to us every time you access our website subsequently. This allows us to recognise you, for example, or makes navigating our website easier for you thanks to the information stored in the cookies.

Cookies cannot be used to run programs or transfer viruses to a computer. Cookies can only be read by the web server they originate from.

We do not share the information stored in the cookies with third parties without your express permission.

You can also view our website without cookies. Internet browsers are often configured to accept cookies. To prevent your internet browser from using cookies, you can (1) opt out of the use of cookies when you access our website using the cookie layer (if available) or (2) disable cookie use via the settings in your internet browser. The help functions in your browser can show you how to disable and/or delete cookies in your internet browser. Please note that disabling/deleting cookies may result in individual functions on our website no longer working as expected. Cookies that may be required for certain functions on our website are set out below. In addition, disabling/deleting cookies will only affect the internet browser used to do so. Disabling/deleting cookies must therefore be repeated for any other internet browsers accordingly.

Cookies that we use for specific functions, without references to individuals:
• Cookies that store certain user preferences (e.g. search or language settings)
• Cookies that store information in order to guarantee flawless playback of video or audio content
• Cookies that temporarily store certain user entries (e.g. the contents of a shopping basket or online form)

Cookies that we use for specific functions, with references to individuals:
• Cookies that serve to identify or authenticate our users

We are permitted to process data in this context by law (article 6(1f) of Regulation (EU) 2016/679). We store this data until the cookie in question expires or until you delete it.

Any further processing of personal data using cookies is outlined in the relevant sections within this information.

Web analytics using pseudonymised user profiles
Your visit can tell us a lot about how appealing our website is ‒ this is why we use web analytics tools to continuously improve our website

We use web analytics tools for various purposes on our website. You can find information on the web analytics tools we use below, including a description of the data processing in question, the purposes of that processing and how you can prevent the web analytics tool from collecting and processing your data. Please note that placing opt-out cookies can only prevent the collection and processing of your data by web analytics tools to a limited extent. You can find more information about this in the section on cookies.

Web analytics tool: Adobe Analytics (Omniture)

In order to carry out marketing and market research and tailor our website (and potentially newsletter) appropriately, we use analytics cookies and/or JavaScript to collect and process usage data relating to your visit to our website and your use of links in the newsletter (if applicable). Your usage data is collected and a usage profile is generated from this data on a pseudonymised basis, using a cookie ID. Your IP address is either not recorded or is anonymised immediately after recording as part of this.

We use the Adobe Analytics service provided by Adobe Systems Software Ireland Ltd., 4-6 Riverwalk, Citywest Business Park, Dublin 24, Ireland ("Adobe") to collect the usage data and generate the usage profiles. The information relating to your use of our website is transferred to Adobe servers, analysed and solely returned to us as cumulative data. This data allows us to identify trends in how the website is generally used.

We do not conflate the resultant usage profiles with your name or any other details that could disclose your identity, such as your e-mail address. We are permitted to process data in this context by law (article 6(1f) of Regulation (EU) 2016/679). The usage data is stored by the service used for a maximum duration of 37 months from the date on which it was collected.

Opt-out: Please use Adobe's opt-out website if you wish to prevent your usage data being collected. You can find information about how Adobe Analytics cookies work and the opt-out option via the following link: http://www.adobe.com/de/privacy/opt-out.html .

Web analytics tool: Adobe Test & Target

In order to tailor our website (and newsletter) appropriately, we collect and process usage data relating to your visit to our website using analytics cookies and/or JavaScript. Your usage data is collected and a usage profile generated from this data on a pseudonymised basis using a cookie ID.

We use the Adobe Test & Target service provided by Adobe Systems Software Ireland Ltd., 4-6 Riverwalk, Citywest Business Park, Dublin 24, Ireland ("Adobe") to collect your usage data and generate the usage profiles.

Adobe Test & Target works on the basis of A/B tests. This means that the person using our website is shown a different version of the website from the original (e.g. with altered design and content). Comparing both versions provides us with information about which version of our website is preferred by users. When Adobe Test & Target is used, the only information relating to you that is processed cannot be used to identify you. IP anonymisation is also activated, meaning that your IP address is shortened before Adobe Test & Target carries out any further processing. We do not conflate the usage profiles resulting from this with your name or any other details that could disclose your identity, such as your e-mail address.

We are permitted to process data in this context by law (article 6(1f) of Regulation (EU) 2016/679). The usage data is stored by the service used for a maximum duration of 37 months from the date on which it was collected.

Opt-out: Please use the following link if you wish to prevent your usage data being collected: http://bsh.tt.omtrdc.net/optout. You can find information about how Adobe Test & Target cookies work and the opt-out option via the following link: http://www.adobe.com/de/privacy/opt-out.html .

Web analytics tool: ChannelSight

You can purchase a large number of our products directly via the corresponding hyperlinks to cooperating dealers' online stores ("Go to dealer's website"). We use tracking pixels and cookies (i.e. conversion tracking) to log when you are redirected to the respective product page in the dealer's online store, as well as whether or not you purchase the product in the dealer's online store. The usage data collected in this way is used to gauge the appeal of the "Go to dealer's website" function and, where applicable, for commission settlement purposes with the dealer's online store (i.e. affiliate marketing). Sometimes dealers' online stores pay us a commission when we successfully redirect prospective buyers and customers to them.

We use the service provider ChannelSight Ltd., Suite 3, Anglesea House, Carysfort Ave., Blackrock, Co. Dublin, Ireland ( www.channelsight.com ) for tracking purposes. The information relating to your use of the "Go to dealer's website" function is transmitted to ChannelSight servers, analysed and solely returned to us as cumulative data, which illustrates trends relating to use of the "Go to dealer's website" function.

Please note that the aforementioned tracking is directly connected to the "Go to dealer's website" function. By using the "Go to dealer's website" button on our website, you give your consent to tracking for the indicated purposes, and in particular to the associated data collection by ChannelSight and the dealer, as well as the transfer of data from ChannelSight and the dealer to us. We are permitted to process your information in this context with your consent (article 6(1a) of Regulation (EU) 2016/679). The usage data is deleted once it is no longer required for commission settlement and analysis.

Opt-out: If you no longer want tracking to take place, delete the cookies placed by our website (via the settings in your internet browser) and do not use the "Go to dealer's website" button again. You can manually visit the respective dealer's online store by entering their address in your browser or by using a search engine.

Web analytics tool: Mouseflow

In order to help us design our website appropriately, we may collect usage data relating to your visit to our website using analytics cookies and other technologies. As part of this, we record the mouse movements and clicks of randomly selected users of our website. Your IP address is anonymised as a matter of course. The resultant log of your use of our website is randomly analysed so that we can derive potential improvements for our website from it.

We use service provider Mouseflow ApS, Flaesketorvet 68, 1711 Copenhagen, Denmark for the purpose of collecting this usage data.

We do not conflate the resultant usage profiles with your name or any other details that could disclose your identity, such as your e-mail address. We are permitted to process data in this context by law (article 6(1f) of Regulation (EU) 2016/679). The usage data is deleted three months after the date on which it is collected.

Opt-out: Please use Mouseflow's opt-out website via the following link if you wish to prevent this usage data being collected: https://mouseflow.de/opt-out .

Sharing content on social networks
Share content from our website on social networks without compromising your data

Content from our website can be shared on social networks using integrated social media buttons. All social media buttons that facilitate the sharing of content are integrated using simple hyperlinks rather than social plugins developed by social network providers. This ensures that your details are not automatically transmitted to social network servers as soon as you access our website. In addition, when you share content from our website we only transmit the information to the social network that is required to share the relevant content. We do not transfer personal data in this context.

At the same time, simple links to our websites on social networks can be found as well. If you follow a link from our website to a social network, or if you log in to your social network in order to share content from our website, your data is processed by the provider of the social network in question. For information about the purpose and scope of data collection, further processing and use by the social network provider, as well as your associated rights and settings options for protecting your privacy, please refer to the Data Protection Information made available by the respective provider.

Dealer locator using Google Maps

One feature available to you as a user of our website is a map showing cooperating dealers in your area. We use Google Maps to display this map. Google Maps is a service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. You can find details on how personal data is processed when Google Maps is used via the following link: http://www.google.de/intl/de/policies/privacy/

If you wish to display cooperating dealers in your area you will need to specify a location, either by entering your location manually or having it determined by the geolocation function on your internet browser automatically. Personal data is not processed if you enter this information manually, provided you do not specify your home address. Automatic location identification using the geolocation function on an internet browser requires your IP address to be processed. We are permitted to process your information in this context with your consent (article 6(1a) of Regulation (EU) 2016/679), which your internet browser requests when you access the map. We do not store your IP address in this context.

Cases where we transmit your data
All service providers who process your data in conjunction with our website are carefully selected and obliged to meet data protection standards

We work together with a number of service providers to implement and operate our website. We have chosen these service providers carefully and concluded a data protection agreement with each individual service provider to keep your information safe.

The service providers we use to implement and operate our website are:
• Service provider for hosting services
• Service provider for programming services
• Service provider for sales and marketing services
• Service provider for hotline services

We only transmit your data to other recipients where necessary to fulfil a contract with you, where we or the recipient has a legitimate interest in the disclosure of your data, or where you have given your consent to that transmission. These recipients include service providers and other companies within our corporate group. Furthermore, data may be transmitted to other recipients in the event that we are obliged to do so due to legal provisions or enforceable administrative or court orders.

Other recipients of your data are:
• Forwarding agents for delivering/collecting products
• Payment processing service providers
• Receivables management service providers

Transmission to recipients outside the EEA
We only transmit your data to recipients outside the EU when data protection is guaranteed

We also transmit personal data to recipients based outside of the EEA, in so-called third countries. In this case, we ensure ‒ before any data is shared ‒ that either an appropriate level of data protection is maintained by the recipient (e.g. on the basis of an adequacy decision made by the EU Commission for the respective country or the agreement of standard EU contractual clauses between the European Union and the recipient) or that you have given your consent to said sharing.

We are happy to provide you with an overview of the recipients in third countries and a copy of the specific provisions agreed to ensure an appropriate level of data protection. To request this, please use the contact information provided at the end of this Data Protection Information.

User rights

To ensure complete control over your information, you have a comprehensive set of rights that you can use to manage how we process your data

3. Your rights

Should you have cause for complaint, you can find an outline of your rights below. To exercise your rights, please use the contact information provided at the end of this Data Protection Information.

Your right to information about your data

We will provide you with information about the data we hold about you on request.

Your right to correct and complete your data

We will correct inaccurate information about you if you notify us accordingly. We will complete incomplete data if you notify us accordingly, provided this data is necessary for the intended purpose of processing your data.

Your right to delete your data

We will delete the information we hold about you on request. However, some data will only be deleted subject to a defined period of retention, for example because we are required to retain the data by law in some cases, or because we require the data to fulfil our contractual obligations to you.

Your right to have your data blocked

In certain legally determined cases, we will block your data if you would like us to do so. Blocked data is only further processed to a very limited extent.

Your right to withdraw consent

You can withdraw consent given for your data to be processed with effect for the future at any time. The legality of processing your data remains unaffected by this up to the point at which your consent is withdrawn

Your right to object to the processing of your data

You can object to the processing of your data with effect for the future at any time, if we are processing your data on the basis of one of the legal justifications set out in article 6(1e or 1f) of Regulation (EU) 2016/679. In the event that you object we will cease processing your data, provided that there are no compelling and legitimate grounds for further processing. The processing of your data for the purposes of direct marketing never constitutes compelling and legitimate grounds for us.

Your right to data portability

At your request, we can make certain information available to you in a structured, commonly used and machine-readable format.

Your right to appeal to a regulatory authority

You can lodge an appeal pertaining to data protection with a data protection authority. To do so, contact the data protection authority responsible for your place of residence or the data protection authority under whose jurisdiction we fall (named below).

Bavarian Data Protection Authority (BayLDA), www.baylda.de .

Your point of contact for all questions relating to data protection
Please do not hesitate to contact our data protection officer if you have questions relating to data protection

If you have any questions relating to data protection or exercising your rights, you can use the following contact information to get in touch with our data protection officer directly:
BSH Hausgeräte GmbH
Data Protection Officer
Carl-Wery-Str. 34
81739 Munich, Germany
Data-Protection-GB@bshg.com

Changes to this Data Protection Information

This Data Protection Information reflects the current state of data processing on our website. In the event of changes to data processing, this Data Protection Information will be updated accordingly. We always provide the latest version of this Data Protection Information on our website so that you can find out about the scope of data processing on our website.

Valid from: 26.03.2018
Version: DPI_1.0_1.0

Information about the cookies we use

About Cookies

Cookies are small text files that are placed on your computer by websites that you visit, they send information back to our website so that it recognises your settings and preferences when you visit our website. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

How to manage your cookie settings

By clicking ‘Accept’ on the pop-up layer you are consenting to us placing cookies on your computer. If you choose not to ‘Accept’ the use of cookies we use to provide our website service, we cannot place cookies on your computer and this will affect the performance of certain functions on the site.
You can at any time change your cookie settings in relation to our site by clicking Change cookie settings here or on the link at the bottom of our web pages.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
For more information on the International Chamber of Commerce United Kingdom guide, visit www.international-chamber.co.uk/our-expertise/digitaleconomy

Why we use cookies

We use cookies not only to make our websites work, but also to improve how they work so that we can offer you the best browsing experience. For example if you use our dealer locator service and have cookies enabled our website will be receive information from your computer regarding the last town or location you searched for on our dealer locator service, this saves you having to re-enter the information every time.
The cookies we use are classed by the International Chamber of Commerce guide for cookie categories:

Strictly necessary cookies -

essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided. These cookies do not gather information, they are integral to the functionality of the website, without them the sites will not work correctly. Under the E-Privacy rules, these cookies are allowed and we automatically place them on your browser. If you choose to disable these cookies it is on the understanding that this website will not work correctly.

Performance cookies -

collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Functionality cookies -

allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Targeting or advertising cookies -

used to deliver adverts more relevant to you and your interests. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers.

Third party cookies –

we have taken steps to try to ensure that the cookies being used fit the descriptions used above and that the ‘Accept’ or ‘No thanks’ selection will honour your wishes but some third party cookies may still get downloaded. Unfortunately we do not have control over these cookies, in this case you should refer to the list of cookies on this page which provides further details.

Cookie Name Cookie Domain Cookie Description
Strictly necessary cookies
ASP.NET_SessionId .gaggenau.com/gb Our website is hosted on an industry-standard Microsoft webserver, which issues a default cookie called asp.net_sessionid. This cookie expires after you have left our website.
firstcartaddition .gaggenau.com/gb This cookie enables the basket function on our store to open and save your first selection, this enables you to return to the store after viewing the basket and continue shopping.
gaggenau-accept-cookies .gaggenau.com/gb This cookie checks whether or not the Cookie Acceptance Policy is accepted for the respective website.
sap-usercontext, sap-appcontext,
JSESSIONID, dobLocale,
jbo.ApplicationCookie.amDOBDataControl
portal.bsh-partner.com Our secure Online Engineer Booking service uses these cookies to remember your appliance type, model number and rating plate to ensure we have these details on our system so that our engineers are able to process your service call out. Without this information you are unable to book an engineer online.
secure.wp3 rbsworldpay.com. Allows our online payment processing facility, Worldpay to know how much you wish to donate, so it can charge your credit/debit card appropriately. WorldPay operate in over 40 countries and process around half of all face-to-face card transactions in the UK.
STORE_SESSION_ID .gaggenau.com/gb Created when a website with store functionality enabled is visited.
Performance cookies
__utma www.google.com/analytics We use Google Analytics cookies embedded on our site to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
__utmb www.google.com/analytics We use Google Analytics cookies embedded on our site to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
__utmc www.google.com/analytics We use Google Analytics cookies embedded on our site to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
__utmv www.google.com/analytics We use Google Analytics cookies embedded on our site to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
__utmx www.google.com/analytics We use Google Analytics cookies embedded on our site to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
__utmz www.google.com/analytics We use Google Analytics cookies embedded on our site to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
_mpush .xgraph.net This cookie allows visitors to share information on our site across social media services and to help us collect anonymous information on social sharing activities in relation to our website and services. For more information on this cookie please visit http://www.addthis.com/privacy
_xgcid .xgraph.net This cookie allows visitors to share information on our site across social media services and to help us collect anonymous information on social sharing activities in relation to our website and services. For more information on this cookie please visit http://www.addthis.com/privacy
_xguid .xgraph.net This cookie allows visitors to share information on our site across social media services and to help us collect anonymous information on social sharing activities in relation to our website and services. For more information on this cookie please visit http://www.addthis.com/privacy
BEAT google.com We may use the Google "+1" plugin to help us market and promote our business using Google's services. The plugin allows visitors to use the "+1" button to recommend our website to their contacts. The plugin creates at least two cookies, BEAT (a persistent cookie set to expire after 1 day) and ULS (a session cookie). We use the plugin as a convenience for our visitors, and we use it on the basis that Google adheres to its privacy policy - see http://www.google.co.uk/intl/en-GB/policies/ for more information.
di .addthis.com This cookie uses a randomly generated number to collect anonymous information on social sharing activities in relation to our website and services. For more information on this cookie please visit http://www.addthis.com/privacy
dt .addthis.com This cookie uses a randomly generated number to collect anonymous information on social sharing activities in relation to our website and services. For more information on this cookie please visit http://www.addthis.com/privacy
loc .addthis.com This cookie uses a randomly generated number to collect anonymous information on social sharing activities in relation to our website and services. For more information on this cookie please visit http://www.addthis.com/privacy
psc .addthis.com This cookie uses a randomly generated number to collect anonymous information on social sharing activities in relation to our website and services. For more information on this cookie please visit http://www.addthis.com/privacy
s_cc omniture.com Adobe Analytics Omniture provides anonymised statistical information to BSH Home Appliances. Adobe Analytics Omniture gathers data on behalf of BSH Home Appliances about visits to the BSH Home Appliances group web sites. Adobe Analytics Omniture uses cookies, log file data and code which is embedded on www.gaggenau.com/gb. BSH Home Appliances uses this information to track volume of usage on the web sites and to help improve the services it provides to users.
s_nr omniture.com Adobe Analytics Omniture provides anonymised statistical information to BSH Home Appliances. Adobe Analytics Omniture gathers data on behalf of BSH Home Appliances about visits to the BSH Home Appliances group web sites. Adobe Analytics Omniture uses cookies, log file data and code which is embedded on www.gaggenau.com/gb. BSH Home Appliances uses this information to track volume of usage on the web sites and to help improve the services it provides to users.
s_sq omniture.com Adobe Analytics Omniture provides anonymised statistical information to BSH Home Appliances. Adobe Analytics Omniture gathers data on behalf of BSH Home Appliances about visits to the BSH Home Appliances group web sites. Adobe Analytics Omniture uses cookies, log file data and code which is embedded on www.gaggenau.com/gb. BSH Home Appliances uses this information to track volume of usage on the web sites and to help improve the services it provides to users.
s_vi omniture.com Adobe Analytics Omniture provides anonymised statistical information to BSH Home Appliances. Adobe Analytics Omniture gathers data on behalf of BSH Home Appliances about visits to the BSH Home Appliances group web sites. Adobe Analytics Omniture uses cookies, log file data and code which is embedded on www.gaggenau.com/gb. BSH Home Appliances uses this information to track volume of usage on the web sites and to help improve the services it provides to users.
serverstamp .channelsight.com We use Channel Sight to provide you with dealer stockist information for small appliances. These cookies collect anonymised unique user, product or service, and date information.
sessionstamp .channelsight.com We use Channel Sight to provide you with dealer stockist information for small appliances. These cookies collect anonymised unique user, product or service, and date information.
uid .addthis.com This cookie allows visitors to share information on our site across social media services and to help us collect anonymous information on social sharing activities in relation to our website and services. For more information on this cookie please visit http://www.addthis.com/privacy
uit .addthis.com This cookie allows visitors to share information on our site across social media services and to help us collect anonymous information on social sharing activities in relation to our website and services. For more information on this cookie please visit http://www.addthis.com/privacy
ULS google.com We may use the Google "+1" plugin to help us market and promote our business using Google's services. The plugin allows visitors to use the "+1" button to recommend our website to their contacts. The plugin creates at least two cookies, BEAT (a persistent cookie set to expire after 1 day) and ULS (a session cookie). We use the plugin as a convenience for our visitors, and we use it on the basis that Google adheres to its privacy policy - see http://www.google.co.uk/intl/en-GB/policies/ for more information.
uvc .addthis.com This cookie allows visitors to share information on our site across social media services and to help us collect anonymous information on social sharing activities in relation to our website and services. For more information on this cookie please visit http://www.addthis.com/privacy
VISITOR_INFO1_LIVE,
use_hitbox, and PREF
youtube.com We may use YouTube to host video content. When you view a web page on our site with an embedded YouTube video, YouTube creates at least three cookies: VISITOR_INFO1_LIVE, use_hitbox, and PREF. In some circumstances you may also find an additional GEO cookie. We use the YouTube service as a convenience for our visitors, and we use it on the basis that Google adheres to its privacy policy - see http://www.google.co.uk/intl/en-GB/policies/ for more information.
Functionality cookies
Mobify.js & mobify-path .gaggenau.com/gb These cookies are used by our mobile platform service agent to manage the state of the Mobify.js adaptation and ensure that our sites work when you access them via a mobile or tablet device.
Targeting or advertising cookies
__gads .doubleclick.net These cookies are used by Google AdSense DoubleClick for online advertising frequency capping and avoiding the duplication of ads on a page, meaning a user will not have to view the same ad over and over again.
_drt_ .doubleclick.net These cookies are used by Google AdSense DoubleClick for online advertising frequency capping and avoiding the duplication of ads on a page, meaning a user will not have to view the same ad over and over again.
anj .adnxs.com Appnexus uses unique cookies to help us target our online advertising more effectively, these cookies cookies store ad delivery and reporting data, such as, for example, which ad was shown, the number of times a particular ad has been shown, and how recently an ad has been shown to a particular web browser. For more information on this cookie provider please visit http://www.appnexus.com/platform-policy .
icu .adnxs.com Appnexus uses unique cookies to help us target our online advertising more effectively, these cookies cookies store ad delivery and reporting data, such as, for example, which ad was shown, the number of times a particular ad has been shown, and how recently an ad has been shown to a particular web browser. For more information on this cookie provider please visit http://www.appnexus.com/platform-policy .
id .doubleclick.net These cookies are used by Google AdSense DoubleClick for online advertising frequency capping and avoiding the duplication of ads on a page, meaning a user will not have to view the same ad over and over again.
sess .adnxs.com Appnexus uses unique cookies to help us target our online advertising more effectively, these cookies cookies store ad delivery and reporting data, such as, for example, which ad was shown, the number of times a particular ad has been shown, and how recently an ad has been shown to a particular web browser. For more information on this cookie provider please visit http://www.appnexus.com/platform-policy .
ug .kectd.com /
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Specificmedia uses unique cookies to help us target our online advertising more effectively, these cookies store ad delivery and reporting data, such as, for example, which ad was shown, the number of times a particular ad has been shown, and how recently an ad has been shown to a particular web browser. For more information on this cookie provider please visit http://www.appnexus.com/platform-policy .
uuid2 .adnxs.com Appnexus uses unique cookies to help us target our online advertising more effectively, these cookies cookies store ad delivery and reporting data, such as, for example, which ad was shown, the number of times a particular ad has been shown, and how recently an ad has been shown to a particular web browser. For more information on this cookie provider please visit http://www.appnexus.com/platform-policy .
Third party cookies
N_T www.google.com A YouTube and Google cookie that stores a unique ID number to track user preferences.
NID .google.com Google Maps stores up to four cookies: khcookie, NID, SNID and PREF. We use Google's interactive maps because we believe they provide a helpful way for our visitors to identify their nearest stores. We use the Google Maps tools on the basis that Google adheres to its privacy policy which can be found at http://www.google.co.uk/intl/en-GB/policies/ and its terms of service for Google Maps at http://www.google.com/intl/en_uk/help/terms_maps.html .
PP_TOS_ACK .google.com We use a number of social media tools to enhance visitor interaction on our site. If you already use these platforms their cookies may be set through our website. Data may then be collected by these companies that enables them to serve up adverts on other sites that they think are relevent to your interests.
PREF .google.com A YouTube and Google cookie that stores a unique ID number to track user preferences.
SNID .google.com Google Maps stores up to four cookies: khcookie, NID, SNID and PREF. We use Google's interactive maps because we believe they provide a helpful way for our visitors to identify their nearest stores. We use the Google Maps tools on the basis that Google adheres to its privacy policy which can be found at http://www.google.co.uk/intl/en-GB/policies/ and its terms of service for Google Maps at http://www.google.com/intl/en_uk/help/terms_maps.html .
mf_user
mf_[session]
mouseflow.com Our website uses Mouseflow, a web analysis tool of Mouseflow ApS, Flæsketorvet 68, 1711 Copenhagen, Denmark, to record randomly selected individual visits (only with anonymous IP address). This creates a log of mouse movements and clicks with the intention to show individual website visits and derive potential improvements for the site out of it. The information is not personal data and will not be disclosed. If you do not want a record, please click in the following link: https://mouseflow.com/opt-out .

Privacy policy

BSH Home Appliances Limited ("We"/“Our”/“Us”) are committed to protecting and respecting your privacy.

This policy (together with Our terms of use and any other documents referred to on it) sets out the basis on which any personal data We collect from you, or that you provide to Us, will be processed by Us. Please read the following carefully to understand Our views and practices regarding your personal data and how We will treat it.
For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is BSH Home Appliances Limited of Grand Union House, Old Wolverton Road, Wolverton, Milton Keynes, MK12 5PT, United Kingdom.

The e-mail address for Our Data Protection Officer is GB-DPO@bshg.com

INFORMATION WE MAY COLLECT ABOUT YOU

We may collect and process the following data about you:

a) Information that you provide by filling in forms on http://www.gaggenau.com/uk (“Our Site”). This includes information provided at the time of registering to use Our Site, subscribing to Our service, posting material, or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by Gaggenau, and when you report a problem with Our Site.
b) If you contact Us, We may keep a record of that correspondence.
c) We may also ask you to complete surveys that We use for research purposes, although you do not have to respond to them.
d) Details of transactions you carry out through Our Site and of the fulfilment of your orders.
e) Details of your visits to Our Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for Our own billing purposes or otherwise and the resources that you access.
|f) Information about you and of Our products that you have purchased for product registration purposes.
g) Information that you provide to Us in relation to product reviews that you submit to Our Site.

IP ADDRESSES AND COOKIES

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
One of the cookies We use is essential for parts of the site to operate and has already been set (see ‘Essential site cookie’ below). You may delete and block all cookies from Our Site, but parts of Our Site will not work and may be unable to access certain parts of Our Site.

Cookie Essential site cookie
Name STORE_SESSION-ID
Purpose Our website is hosted on an industry-standard webserver, which issues a default cookie called STORE_SESSION-ID. This cookie expires after you have left our website.
More information Visit the Microsoft website http://support.microsoft.com/kb/899918
Cookie Dealer search and Google Maps
Name PREF
NID
GAPS
I4UserLocale
Purpose These cookies store any postcode or town/city used when searching our dealer locator. This presets the locator with your previous entry. This cookie expires after 1 month.
Google Maps cookies are used by Google to precisely locate the position of dealer outlets on a map of the area closest to the searched for area. Typically these cookies expire between 6 and 12 months.
Cookie Content Management System cookie
Name NectarTemplateSetting
Purpose This cookie is set by our Content Management System (BSH Nectar) on a small number of browsers, upon arrival to the Gaggenau site. It is used to serve the best version of our website for your browser and device. This cookie is deleted when a user closes their browser.
Cookie Google Analytics
Name _utma
_utmb
_utmc
_utmz
Purpose These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
More information Overview of privacy at Google
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout
Cookie Adobe Analytics
Name s_sq
s_cc
s_nr
Purpose Adobe Analytics provides anonymised statistical information to BSH Home Appliances. Adobe Analytics gathers data on behalf of BSH Home Appliances about visits to the BSH Home Appliances group web sites. Adobe Analytics uses cookies, log file data and code which is embedded on www.gaggenau.com/gb. BSH Home Appliances uses this information to track volume of usage on the web sites and to help improve the services it provides to users.
More information For information about Adobe Analytics cookies
Cookie Various SAP cookies
Name UseCustomPartnerAddress
Formatsap-appcontext
sap-usercontext
eshop-context
eshop-restart
JSESSIONID
LASTVISITED
consumer
Purpose We use a SAP based ecommerce system. These cookies are set and used by this system
More information We are working with the supplier of our content management system and ecommerce system to remove most of these or if they can’t be removed, to find another solution.
Cookie Book Online (Engineer Visit)
Name doblocale
jbo.ApplicationCookie.amDOBDataControl
Purpose These cookies are set by our ‘Book and Engineer’ system to keep track of the appointment slot of choice throughout the booking process

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org .
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout .
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to Our advertisers. This is statistical data about Our users' browsing actions and patterns, and does not identify any individual.
For the same reason, We may obtain information about your general internet usage by using cookie files which are stored on the hard drive of your computer. The cookies help Us to improve Our Site and to deliver a better and more personalised service. They enable Us:

h) To estimate Our audience size and usage pattern.
i) To store information about your preferences, and so allow Us to customise Our Site according to your individual interests.
j) To speed up your searches.
k) To recognise you when you return to Our Site.

WHERE WE STORE YOUR PERSONAL DATA

The data that We collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for Us or for one of Our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to Us is stored on secure servers. Any payment transactions will be encrypted using SSL technology. Where We have given you (or where you have chosen) a password which enables you to access certain parts of Our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although We will do Our best to protect your personal data, We cannot guarantee the security of your data transmitted to Our Site; any transmission is at your own risk. Once We have received your information, We will use strict procedures and security features to try to prevent unauthorised access.

USES MADE OF THE INFORMATION

We use information held about you in the following ways:

a) To ensure that content from Our Site is presented in the most effective manner for you and for your computer.
b) To provide you with information, products or services that you request from Us or which We feel may interest you, where you have consented to be contacted for such purposes.
c) To carry out Our obligations arising from any contracts entered into between you and Us.
d) To allow you to participate in interactive features of Our service, when you choose to do so.
e) To notify you about changes to Our service.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and We or they may contact you about these by post or telephone.
If you are an existing customer, We will only contact you by electronic means (e-mail) with information about goods and services similar to those which were the subject of a previous sale to you.
If you are a new customer, and where We permit selected third parties to use your data, We (or they) will contact you by electronic means only if you have consented to this.
If you do not want Us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant boxes situated on the form on which We collect your data (the order form or registration form). Alternatively you can login to your “My Gaggenau” account to change your preferences at any time, or unsubscribe at any time by contacting Us at GB-Promotions@bshg.com.

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to any member of Our group, which means Our subsidiaries, Our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may disclose your personal information to third parties:

a) In the event that We sell or buy any business or assets, in which case We may disclose your personal data to the prospective seller or buyer of such business or assets.
b) If BSH Home Appliance Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
c) If We are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply Our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of BSH Home Appliances Limited, Our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

YOUR RIGHTS

You have the right to ask Us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if We intend to use your data for such purposes or if We intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms We use to collect your data. You can also exercise the right at any time by contacting Us at GB-Promotions@bshg.com.
Our Site may, from time to time, contain links to and from the websites of Our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that We do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

ACCESS TO INFORMATION

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet Our costs in providing you with details of the information We hold about you.

CHANGES TO OUR PRIVACY POLICY

Any changes We may make to Our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

HOW TO CONTACT US

Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed by e-mail to Our Data Protection Officer at GB-DPO@bshg.com.
Alternatively, you can contact Us in writing at:

The Data Protection Officer
BSH Home Appliances Ltd
Grand Union House,
Old Wolverton Road,
Wolverton,
Milton Keynes
MK12 5PT.

Terms of Website Use

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website http://www.gaggenau.com/uk (“Our Site”), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using Our Site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using Our Site.

Information about us

Our Site is operated by BSH Home Appliances Limited ("We”). We are registered in England and Wales under company number 1844007 and have our registered office at Grand Union House, Old Wolverton Road, Wolverton, Milton Keynes, MK12 5PT, United Kingdom. Our main trading address is Grand Union House, Old Wolverton Road, Wolverton, Milton Keynes, MK12 5PT, United Kingdom. Our VAT number is GB108311845

Accessing our site

a) Access to Our Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on Our Site without notice (see below). We will not be liable if for any reason Our Site is unavailable at any time or for any period.
b) From time to time, we may restrict access to some parts of Our Site, or our entire site, to users who have registered with us.
c) If you choose, or you are provided with, a user identification code, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.
d) When using Our Site, you must comply with the provisions of our acceptable use policy .
e) You are responsible for making all arrangements necessary for you to have access to Our Site. You are also responsible for ensuring that all persons who access Our Site through your internet connection are aware of these terms, and that they comply with them.

Intellectual property rights

a) We are the owner or the licensee of all intellectual property rights in Our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
b) You may print off one copy, and may download extracts, of any page(s) from Our Site for your personal reference and you may draw the attention of others within your organisation to material posted on Our Site.
c) You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
d) Our status (and that of any identified contributors) as the authors of material on Our Site must always be acknowledged.
e) You must not use any part of the materials on Our Site for commercial purposes without obtaining a licence to do so from us or our licensors.
f) If you print off, copy, or download any part of Our Site in breach of these terms of use, your right to use Our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Reliance on information posted

Commentary and other materials posted on Our Site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to Our Site, or by anyone who may be informed of any of its contents.

Our site changes regularly

We aim to update Our Site regularly, and may change the content at any time. If the need arises, we may suspend access to Our Site, or close it indefinitely. Any of the material on Our Site may be out of date at any given time, and we are under no obligation to update such material.

Our liability

a) The material displayed on Our Site is provided without any guarantees, conditions, or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
b) All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
c) Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with Our Site or in connection with the use, inability to use, or results of the use of Our Site, any websites linked to it and any materials posted on it, including, without limitation any liability for: (i) loss of income or revenue; (ii) loss of business; (iii) loss of profits or contracts; (iv) loss of anticipated savings; (v) loss of data; (vi) loss of goodwill; (vii) wasted management or office time; (viii) for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
d) This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information about you and your visits to our site

We process information about you in accordance with our privacy policy. By using Our Site, you consent to such processing and you warrant that all data provided by you is accurate.

Uploading material to our site

a) Whenever you make use of a feature that allows you to upload material to Our Site, or to make contact with other users of Our Site, you must comply with the content standards set out in our acceptable use policy. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.
b) Any material you upload to Our Site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute, and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to Our Site constitutes a violation of their intellectual property rights, or of their right to privacy.
c) We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of Our Site.
d) We have the right to remove any material or posting you make on Our Site if, in our opinion, such material does not comply with the content standards set out in our acceptable use policy.

Viruses, hacking and other offences

a) You must not misuse Our Site by knowingly introducing viruses, trojans, worms, logic bombs, or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to Our Site, the server on which Our Site is stored or any server, computer, or database connected to Our Site. You must not attack Our Site via a denial-of-service attack or a distributed denial-of service attack.
b) By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use Our Site will cease immediately.
c) We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of Our Site or to your downloading of any material posted on it, or on any website linked to it.

Linking to our site

a) You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.
b) You must not establish a link from any website that is not owned by you.
c) Our Site must not be framed on any other site, nor may you create a link to any part of Our Site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy.
d) If you wish to make any use of material on Our Site other than that set out above, please address your request to mks-marketing-web@bshg.com.

Links from our site

Where Our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Jurisdiction and applicable law

a) The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to Our Site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
b) These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Trade marks

GAGGENAU and the Gaggenau logo are registered trademarks of BSH Home Appliances Group GmbH.

Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on Our Site.

Your concerns

If you have any concerns about material which appears on Our Site, please contact mks-marketing-web@bshg.com.

Thank you for visiting Our Site.